Refund policy

Last updated: 9 September 2026

We pack every order by hand in Tucson. If something is wrong with what arrived, tell us and we will make it right.

If it arrived broken

Stone travels well until it does not. If any piece in your order arrives cracked, chipped or shattered:

Email us at admin@sacredmarket.us within 14 days of delivery with your order number and a photograph of the breakage. We will ship a replacement at no cost to you.

Do not send the broken piece back. Return shipping on stone costs more than the stone. Keep it, bury it, put it in the garden. The replacement goes out on the next dispatch.

If you changed your mind

Unopened orders can be returned within 30 days of delivery for a full refund of the item price.

The return shipping is paid by you. Once the order reaches us and the box is intact, we refund to the original payment method. Refunds usually appear within 5 to 10 business days depending on your bank.

Unopened means the gift box is still sealed. We hold this line for one reason: the sage bundle and the palo santo stick cannot be resold once a box has been opened, and we will not send anyone a kit that has been in someone else's house.

To start a return, email admin@sacredmarket.us with your order number before sending anything back.

Natural variation is not a defect

Every stone is picked by hand before it goes in a box. No two are identical. The one you receive will not match the photograph exactly. It will differ in colour, in banding, in the shape of the point and in the pattern of the raw edge.

That is the product, not a fault in it. Variation on its own is not grounds for a return, though if what arrived is genuinely not what was described, write to us and we will look at it.

Exchanging a sign

Ordered Scorpio and meant Sagittarius. It happens.

If the box is unopened, email us within 30 days and we will exchange it for a different sign at no charge beyond the return postage. If it has not shipped yet, we can change it before it goes out with no cost at all, so tell us quickly.

If it never arrived

If tracking shows delivered and the package is not there, check with anyone else at the address and with your carrier first, because that resolves it most of the time.

If it is still missing after 7 days from the delivery scan, email us. If tracking shows the package is lost in transit rather than delivered, we replace it.

Digital products

A file cannot come back, so a digital purchase does not carry the 30 day change-of-mind return that a physical one does. Everything else still applies, and we would rather fix a problem than argue about one.

Write to us and we will sort it out if the file did not arrive, if the download link will not open, if you received the wrong file, if you were charged twice, or if you bought the same thing twice by accident.

If a personalised product was built on the wrong birth information, tell us the correct date, time and place and we will regenerate it once at no cost. This happens and it is not a problem.

We do not refund a correctly delivered file because the reading was not what someone hoped it would say. Every product page states plainly what that product is and what it is not, before anyone pays, and that is the promise we hold ourselves to.

Digital products, if you are outside the United States

Digital products are sold worldwide. Physical goods are not, and ship within the United States only.

If you are in the United Kingdom or the European Union, you hold a statutory right to withdraw from a purchase within 14 days. Digital content is an exception to that when it is delivered immediately: by completing checkout you are asking us to deliver the file straight away, and you accept that your right to withdraw ends once that delivery begins.

Everything else above still applies to you in full. A file that does not arrive, a link that will not open, the wrong file, a duplicate charge or a personalised product built on wrong birth information are all put right the same way, wherever you are.

Where the law in your country gives you a right that cannot be signed away, that right stands regardless of anything written here.

Wholesale and bulk orders

Orders placed through a wholesale account or an invoice are covered by the terms on that invoice rather than by this policy. Breakage replacement works the same way. Contact us directly.